SHIPPING & RETURN
Estimated delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or product availability:
|Canary Islands||3-5 days|
|Rest of the World||3-7 days|
TAXES AND DUTIES
All international buyers are responsible for import duties and taxes, these are determined by the customs agency within the destination country. In case the client refuses the order or pays the duties/taxes, shipping, and extra costs will be deducted from the refund. We are not responsible for customs delays and transit times provided by courier are not necessarily guaranteed. However, we always work closely with shipping companies to minimize any delay in delivery.
If after two attempts delivery of your parcel becomes impossible, the courier will try to find a safe place to leave it, and will also leave a note to let you know where your parcel is and how to pick it up. If you are going to be in the place of delivery at the convened time, please contact them to arrange another delivery.
If 15 days after your parcel is available for delivery the parcel has not been delivered for reasons not attributed to us, we will understand that you want to cancel the agreement and it will therefore be terminated. Following said termination we will refund you the price paid for such products as soon as possible and in any event within a maximum of 30 days from the date we deem the agreement to be determined. In such a case, we will be authorized to charge you the transportation cost arising from the shipping and termination cost.
RETURN AND EXCHANGE POLICY
Walkers Appeal offers easy returns for all orders. Returns coming from the EU can use the Walkers Appeal return portal to generate and print a label. Returns from outside the EU have to arrange shipping via their local post office. Customers are responsible for any generated return costs.
If you have any doubts please reach out to us via our chat on the bottom right or email us at firstname.lastname@example.org
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