Terms and Conditions


Hi there! Welcome to the Walkers Appeal website (“Website” or “Site”). Throughout the site, we use the terms "we", "us" and "our" to refer to Walkers Appeal. We are extremely happy to see that you are here to explore everything our Website has to offer, as long as you agree to all of the terms and conditions stated here and throughout our Website. We will try to explain these Terms to you as simply as possible without getting too stuck in the legal jargon we know you hate so much.

By visiting our website and/or purchasing anything from us, you are engaging our "Service" and agreeing to be bound by the following terms and conditions ("Terms of Service", "Terms"), including the additional terms and policies referenced herein or available via hyperlink. These Terms apply to all users of the Site, including but not limited to users who are browsers, sellers, customers, merchants or contributors of content.

Please read these Terms carefully before accessing or using our Website. By accessing or using any portion of the Website, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions of this Agreement, do not access the Website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current Site will also be subject to the Terms. You may review the most current version of the Terms at any time on this page. We may update, modify, or replace any part of these Terms as our business grows and develops. But don’t worry, we will always keep you, the customer, as our most important priority. Nonetheless, it is your responsibility to check this page periodically for changes. If you continue to use or access the Site after changes are posted, you agree to be bound by those changes.

Our Site is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. If you would like to know more about Shopify, please take a look at their terms here.

Online store Terms

By agreeing to these Terms, you represent that you are at least the legal age of consent in the state or province in which you reside, or that you are a parent of legal age and you have given us your consent to allow one of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction (including, without limitation, copyright laws) in your use of the Service. We don’t think you will, but you never know!

You may not transmit any worms, viruses, trojan horses, or any other malicious code of a destructive nature.

Breach or violation of any of the Terms will result in immediate termination of your access to our Services.

General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You acknowledge that your content (excluding credit card information) will be transmitted unencrypted and may involve (a) transmissions over different networks and (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted when transmitted over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.

The headings used in this Agreement are for convenience only and do not limit or otherwise affect these Terms.

Accuracy, completeness and timeliness of the information

The material on this website is for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more current sources of information. Any reliance on the material on this website is at your own risk. If you have any questions regarding certain items or products, please do get in touch with us at customercare@walkersappeal.com

This website may contain certain historical information. Historical information is necessarily not current and is provided for your information only. If you are unsure about the current accuracy of anything on our website, please do shoot us a message at customercare@walkersappeal.com 

Changes in performance and prices

We may change the prices of the products we sell at any time. This may be due to inflation, market conditions, increases in costs, or if you’re lucky, even decreases in costs. Anything could happen that might result in us changing our prices. It will not be possible to inform you of any of these changes when they happen unless you sign up for our newsletters or follow us on our social media accounts.

Products or Services (if applicable)

Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to return or exchange only in accordance with our return policy.

We have done everything we can to show you the truest representation of the products, but it is always possible that there is a technical problem. Make sure to check your night light isn’t switched on!

We like to be careful with who we welcome into the Walkers Appeal community. Therefore, we reserve the right to limit the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We know you have high expectations, but we cannot always guarantee that any product you purchase from us will meet those expectations (we know – we set the bar quite high!) We can only guarantee you that the quality of the products is as described on the Site. If you are not happy, you can always return the product within 14 days of receiving it.

Accuracy of Billing and Account Information

Do you remember at the start of the pandemic that it was almost impossible to find toilet paper? Well, sometimes our products are in such high demand it can feel like that sometimes. Because of this, we may limit the quantity of products you purchase at any time. After all, we don’t want one person to horde all the great things we have to offer you. This may be done at our sole discretion.

If we change or cancel an order, we may attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was placed.

If we are going to serve you well, you must agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You have to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we may complete your transactions and contact you as needed. We wouldn’t want you to miss out on any great deals, after all.

For more details, please read our return policy.

Optional Tools

In order to provide you with the best service possible, we may provide you with access to third-party tools – but, we do not monitor, control or have any control over them. Use them at your own risk!

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions and without any endorsement. We assume no liability arising out of or related to your use of any Optional Third Party Tools. If something goes wrong, you’ll have to go after them!

We may also, in the future, offer new services or features through the Website. These new features or services will also be subject to these Terms.

Third-Party Links

Certain content, products and services available through our Service may contain materials from third parties.

Third-party links on this Site may take you to third-party websites that are not affiliated with us. Since we have included them in our Site, we trust them, but that doesn’t mean that you should too. You should always review and consider the terms and conditions of these third parties before using their services or goods.

We will not be responsible for reviewing or evaluating the content or accuracy, and we make no warranties or representations regarding, and assume no liability or responsibility for, any third-party materials or websites or any other third-party materials, products or services.

We are not liable for any damages incurred in connection with the purchase or use of goods, services, resources, content, or other transactions in connection with third party websites. Please carefully review and make sure you understand the policies and practices of the third party providers before making any transaction. Complaints, claims, concerns, or questions about Third-Party Products should be directed to the applicable Third-Party Provider.

User Comments, Feedback and Other Submissions.

If you ever send us a message by any means that we expressly provide on our Site you agree that we may edit, copy, publish, distribute, translate and otherwise use any such messages. We are not and will not be obliged to (1) keep any messages confidential, (2) pay any compensation for any messages, or (3) respond to any messages.

We may, but have no obligation to, monitor, edit or remove any content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or infringes the intellectual property rights of any party or these Terms.

You agree that your comments do not violate any third party rights, including copyright, trademark, privacy, personal or other personal or proprietary rights. You further agree that your comments will not contain defamatory or otherwise unlawful, offensive or obscene material or computer viruses or other malware that could in any way interfere with the operation of the Service or any related website. You may not use a false email address, impersonate anyone other than yourself, or otherwise mislead us or any third party as to the origin of any Comments. You are solely responsible for all comments you make and their accuracy. We assume no responsibility or liability for any Comments posted by you or any third party.

Personal Information

The submission of personal information through the store is subject to our Privacy Policy. To view our privacy policy, please click here.

Errors, Inaccuracies and Omissions

Occasionally, information on our website or service may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. Once we know about these errors, we will do our best to correct them as soon as we can get around to it. We usually don’t take long!

However, running a business can be a, well, a tricky business! We assume no obligation to update, change or clarify any information in the Service or on any related website, including, but not limited to, pricing information, except as required by law. No stated update or refresh date applied in the Service or on any related website should be construed as an indication that all information in the Service or on any related website has been changed or updated.

Prohibited Uses

We don’t believe you’re capable of such a terrible thing, but you never know what nasty people are out there in the world that still want to look good in our products.

In addition to any other prohibitions set forth in the Terms, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to engage in or participate in any unlawful activity; (c) to violate any international, federal, provincial or state regulation, rule, law or local ordinance; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, injure, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) transmit false or misleading information; (g) upload or transmit viruses or any other type of malicious code that in any way interferes with the functionality or operation of the Service or any related website, other websites or the Internet; (h) collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not warrant, represent or guarantee that use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that we may from time to time remove the Service indefinitely or discontinue the Service at any time without notice.

You expressly agree that your use of or inability to use the Service is at your sole risk. The Service and all products and services made available to you through the Service are provided (except as expressly stated by us) "as is" and "as available" for your use, without any representations, warranties or conditions of any kind, either express or implied, including any implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no event shall Walkers Appeal, our directors, officers, employees, partners, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or direct, indirect, incidental, punitive, special or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, lost data, replacement costs or similar damages, whether based in contract, tort (including negligence) (including negligence), strict liability, or otherwise, arising out of the use of the Service or any Products procured through the Service, or for any other claim relating in any way to the use of the Service or any Product, including but not limited to errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or Products) posted, transmitted or otherwise made available through the Service, even if advised of the possibility thereof. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions is limited to the maximum extent permitted by law.


You agree to indemnify and hold harmless Walkers Appeal and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms or the documents they reference, or your violation of any law or the rights of a third-party.

Right of withdrawal

Return Policy

If you don’t like what you got, or for any reason whatsoever, you can always return your purchase to us within fourteen days of receiving your order. In the EU, this is known as “the right of withdrawal”.

In order to do so, you must inform us (Walkers Appeal Germany, Calle del Pez 31,28004 Madrid, Spain, customercare@walkersappeal.com) of your decision by writing to us and clearly telling us that you would like to return your order.

Consequences of returning your order

If you do return your order, we shall reimburse you for the price of the order and the cost of delivery to you, without undue delay and no later than within fourteen days from the day on which we receive the products back from you. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may withhold repayment until we have received the goods back. Once we have received the goods, you will receive the full refund no later than five days after that.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of returning the order. The deadline is met if you send the goods before the expiry of the period of fourteen days. The only thing you will have to pay is the cost of sending the goods back to us – that can be made even cheaper and easier by using our Return Portal. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods, in line with the EU Consumer Rights Directive.

However, you may not return the order if you have purchased a sealed product that is not suitable for return due to hygiene and health purposes, if its seal has been broken.

A lot of this may seem very legal and complicated. If you have any doubts, you can use this questionnaire that helps you understand your rights as a consumer in the EU.


In the event that any provision of these Terms is determined to be illegal, invalid or unenforceable, such provision shall be interpreted or adapted in such a way as to make it legal and enforceable. If this is not reasonably possible, then that provision shall be severed from these Terms, and rest of these Terms shall remain fully enforceable and binding.


These Terms will be effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services or if you no longer use our website. The obligations and liabilities of the parties arising prior to the Termination Date shall survive the termination of this Agreement for all purposes.

If, in our sole discretion, you fail or we suspect that you are failing to comply with any term or provision of these Terms, we may also terminate this Agreement at any time without notice, and you will remain liable for all amounts due up to and including the termination date; and/or may accordingly deny you access to our Services (or any part thereof).

Entire Agreement.

The failure of us to exercise any right or provision of these Terms shall not constitute a waiver.

These Terms and any policies or operating rules posted by us on this Site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms).

Any ambiguity in the interpretation of these Terms shall not be construed against the party drafting the text.

Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain.

Changes to the terms of service

You may review the most current version of the Terms at any time on this page.

Translation Interpretation

These Terms may have been translated if we have made them available to you on our services. You agree that the original English text shall prevail in the case of a dispute.

If you are from the United States of America

If you think that your copyright has been infringed on our Site, you may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing us with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.
  2. A description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
  3. Identification of the URL or other specific location on the services where the material that you claim is infringing is located.
  4. Your address, telephone number, and email address.
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

You can contact our copyright agent via email at customercare@walkersappeal.com. Upon receipt of a notification, we will take whatever action, in our sole discretion, that we deem appropriate, including but not limited to the removal of the challenged content from the services.

If you are a U.S. federal government end user, our services are a "Commercial Item" as defined at 48 C.F.R. §2.101.

You represent and warrant that (i) you are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) you are not listed on any United States government list of prohibited or restricted parties.

Contact Information

Questions about these Terms should be sent to customercare@walkersappeal.com.